Mountain Inn & Suites Flat Rock

The check in staff was amazing, very hospitable and welcoming. Bedding was nice.

The staff were so, so, so friendly and went out of their way to accommodate us with some random, unusual needs we had. The room felt cozy and clean, and beds were comfy. We loved our stay! The lobby was cozy, comfortable, and friendly with simple board games available, a computer, and 24-hr coffee, tea, and water. They have Nutella in their breakfast bar. We were a few minutes late checking out (3 little kids, all of them feeling sick), and then had to come back later to look in the room for my kid's missing insulated water bottle (found it), and I never felt like a nuisance. They were always kind.

Breakfast was average. You should consider during apple season since you are surrounded by so many orchards to offer fresh apples from the local merchants. Also, if you will pin prick the boiled eggs, then guests would be able to microwave them instead of ignoring COLD eggs for breakfast!!!! Coffee however was excellent!

Our reservation did not go through on the other end but the people found it and quickly gave us a room. The hair dryer in our room didn’t work initially but the situation was quickly resolved. The bed was very comfortable.

I actually brought my own food, which I usually do when traveling. My room was very clean and comfortable. The AC unit was the quietest of any units in other hotels I’ve stayed in. All the staff was very friendly and helpful.